利用規約

Reservation

  1. To make your reservation you should pay 10% of the cost of the package to separate your space (non-refundable, this money could be used in another tour you choose if you cancelled a tour, only could be used one time)
  2. You need to pay 50% of the cost of the package 60 days before the trip starts and another 40 % of the cost of the package 30 days before the trip starts.
  3. When you apply for one package the agency will contact you in 48 hours with the final price of the package
  4. The payment should be to our back accounts
  5. The passenger to be able to do a reservation, he/she should give the following information:
  • Full name
  • Passport number
  • Birthdate
  • Expiration date of passport
  • Nationality
  • Age
  • Sex
  • Also, any physical condition, allergies, diseases and preference of food.

Politics about children

In all our programs unless stated, the maximum age of a child is 11 years old, older children than 12 years old are considered as adults and will have same tariff as an adult

Package cancellation:

All our passengers are subject to the charge for cancelation and/or change of date for the solicited service.

  • If the cancelation is made 60 days before the trip starts, we will change you 50 % of the paid price
  • If the cancelation is 45 days before the trip starts, we will change 60 % of the paid price
  • We can not change a name of one passage with another passenger name, can not transfer your package to another person
  • If you have reserved your package with: hotel, flight, bus and train, you will have to follow the conditions and rules of those businesses. This rule also is applicable to touristic places as Machupicchu or Inka trail.

No Show

All passenger that is not present on a programmed service and reserved, without cancellation or acceptance from our part will be considered a No Show, and we will be charged 100% of the price of the package without refund or complains.

Complementary

We recommend to all our customer to buy an accident insurance or/and travel insurance. We do not provide accident or travel insurance and this is also not included in our costs.

If a passenger or member of the group becomes ills or a mishap happen, we will transport the passenger to the nearest clinic to receive the due attention.

In the case of accidents or when an evacuation is necessary, we will organize the logistics of rescue and evacuation, in both cases the costs will be assumed by the client or their insurance.

**we recommend to other businesses or tour operators verify if the passenger we operate for you have travel insurance.

Service control

At the end of the trip the passengers can fill a formulary of evaluation of the services. This will let us know the comments of our services and will serve as a way to improve.

私達について

何故我々を選ぶのか

私達の旅行会社はプーノ、クスコにて30年に及ぶ観光業のサービスを提供してきました。私達はプロフェショナルでチームを構成しており、運転手やガイド、ツアーエージェントと各分野で最高の専門家達です。

私達はお客様に取って私達での国での滞在が、ユニークで忘れられない素敵な経験になるように最善を尽くします。

毎回の旅行後、私達がお客様をご案内する美しい観光地、優れたサービス、そして安全上の注意事項によってお客様は満足して国に帰っていきます。

私達の先祖が生活の中の基盤としていたムニャイ、リャンカイ、ヤチャイ(サービス、愛と知恵)を私達もサービスの基本としております。

コンティキツアーズを利用して頂ければ貴方をお客様として扱い、セキュリティー面や信頼を得ることに努めるとともにお客様一人一人に注意を払います。

貴方という太陽の子供達に奉仕できることが幸せです。

私達と一緒に来て下さい。私達は待っています。